AT&T customers hit by widespread cellular outages in U.S.

AT&T customers hit by widespread cellular outages in U.S.

AT&T customers hit by widespread cellular outages in U.S.

Cellular Service and Internet Down, Impacting Emergency Calls

In a disruptive turn of events, AT&T’s network experienced widespread outages across the United States on Thursday morning. The outage, which also affected some Verizon and T-Mobile customers, has left many without cellular service and internet connectivity, raising concerns, particularly regarding emergency communications.

AT&T customers hit by widespread cellular outages in U.S.
AT&T customers hit by widespread cellular outages in U.S.


Reports and Impact

Over 32,000 AT&T outages were reported by customers around 4 a.m. ET, with numbers spiking to more than 50,000 around 7 a.m. Most of the issues were concentrated in Houston, Chicago, Dallas, Los Angeles, and Atlanta. The number surged to over 71,000 just before 8 a.m. ET.

A little over 1,100 T-Mobile outages and about 3,000 Verizon outages were also reported as of 7 a.m. Thursday. However, both Verizon and T-Mobile stated that their networks were operational, and the outages were affecting customers trying to contact AT&T users.

Company Responses

AT&T acknowledged the issue on Thursday morning, stating, “Some of our customers are experiencing wireless service interruptions this morning. We are working urgently to restore service to them. We encourage the use of Wi-Fi calling until service is restored.”

Verizon clarified that the outages were not affecting their network directly but were impacting customers attempting to reach another carrier. Similarly, T-Mobile affirmed that their network was operating normally, and the reported outages likely reflected customers trying to reach users on other networks.

Concerns and Responses

The outages have raised concerns, particularly regarding emergency services. San Francisco’s Fire Department confirmed an issue affecting AT&T wireless customers from making and receiving phone calls, including 911. They advised affected customers to try calling from a landline or ask a friend or family member with a different carrier to call 911 on their behalf.

Chicago’s Office of Emergency Management & Communications, Virginia’s Prince William County Police Department, and North Carolina’s Charlotte-Mecklenburg Police Department also issued warnings, acknowledging that some customers were briefly unable to contact 911.

Atlanta Mayor Andre Dickens stated that the city is gathering information to assist in resolving the issue. He assured that Atlanta’s e-911 is able to receive inbound and make outbound calls, despite AT&T customers experiencing their cellular phones being in SOS mode.

The cause of the service disruption remains unclear, and AT&T has not provided further details at this time.

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